Privacy Policy

BRAZ BREEZE CLEANING SERVICE

At Braz Breeze Cleaning we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information. By using our website www.brazbreeze.com.au or any of our services, you agree to the terms of this Privacy Policy.

Collection of Personal Information

We collect personal information in a variety of ways, including:

1. Information You Provide Directly:

Name
Address
Phone number
Email address
Payment information

We collect this information when you make an inquiry or booking, complete a form on our website, or communicate with us by phone, email, or social media.

2. Information Collected Automatically:

IP address
Browser type
Operating system

We use cookies and other tracking technologies to collect this information, which helps us to improve your browsing experience and understand how our website is used.

3. Information from Third-Party Sources:

Credit reporting agencies
Government agencies

We may obtain this information to verify your identity or creditworthiness or to comply with our legal obligations.

Use of Personal Information

We use your personal information for the following purposes:

1. To Provide Services:

To provide the services you have requested from us, such as cleaning services or customer support.
To communicate with you about your bookings, send service reminders or confirmations, and respond to your inquiries and complaints.

2. To Process Payments:

To process your payments securely.
To issue receipts and invoices.
To prevent fraudulent transactions.

3. To Communicate About Our Services:

To send you marketing materials, such as newsletters, special offers, and surveys, that may be of interest to you.
You can opt-out of receiving these communications at any time by contacting us or using the unsubscribe link in our emails.

4. To Improve Our Services and Website:

To analyse our business performance.
To conduct research and development.
To customize our website and services to better meet your needs and preferences.

Storage and Protection of Personal Information

We store your personal information securely and take all reasonable steps to protect it from unauthorized access, use, and disclosure. As a website hosted on the WIX platform, we utilize WIX's security features, which include industry-standard security measures. These measures help ensure the safety and integrity of your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against interception or other types of misuse. We retain your information for as long as necessary to fulfill the purposes for which it was collected or as required by law.

Disclosure of Personal Information

We may disclose your personal information to third parties in the following circumstances:

1. To Employees, Contractors, and Service Providers:

To those who need the information to perform their duties.
We ensure that these third parties are bound by confidentiality and security obligations.

2. To Comply with Legal Requirements:

To government or law enforcement agencies, courts, or other authorized bodies if required by law or for the protection of our legal rights and interests.

3. To Enforce Our Terms and Conditions:

If we believe you have violated our terms and conditions, or to prevent or mitigate fraud, security breaches, or other harmful activities.

4. With Your Consent:

For purposes not covered by this privacy policy, if we have obtained your consent to do so.

Accessing and Correcting Personal Information

You have the right to access and correct your personal information that we hold. If you would like to access or correct your personal information, please contact us using the contact details provided below. We will respond to your request as soon as possible, and in any case, within 30 days from the date of your request. We may ask you to provide additional information to verify your identity and to locate the information that you are requesting. We may refuse to provide access to your personal information in certain circumstances, such as when providing access would pose a serious threat to the life, health, or safety of any person, or if providing access would be unlawful or prejudicial to an investigation.

Complaints and Feedback

If you have any concerns or complaints about our handling of your personal information, please contact us using the contact details provided below. We take all complaints seriously and will respond to your complaint as soon as possible, and in any case, within 30 days from the date of your complaint. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner.

Changes to this Privacy Policy

We may amend this privacy policy from time to time to reflect changes in our business practices, legal or regulatory requirements, or for other reasons. We will post the updated privacy policy on our website, and the updated version will be effective from the date of posting. We encourage you to review this privacy policy periodically to stay informed about our privacy practices.

Contact Information

If you have any questions or concerns about our privacy policy, please contact us at:

Phone: 0433 947 422
Email: melbourne@brazbreeze.com.au or goldcoast@brazbreeze.com.au

Updated: May 20, 2024